Other Locations For Your Convenience
At WMHP, we want you to feel comfortable and informed about our practice before you even attend our rooms. This page contains the most important information that we hope you might find helpful.
As always, if you have further queries, please don’t hesitate to get in touch with our friendly reception team. At WMHP, we’re always here to help you.
Making your appointment
Our friendly reception team will help organise your appointment with one of our postgraduate- qualified Pelvic Health Physiotherapists. They’ll also answer any questions you may have. Our reception team is passionate about the service we provide and aim to make you feel right at home.
You may notice that we don’t have online bookings. This is because we like to make our interactions with you very personal. We prefer to start with a conversation together to discover what it is you are looking for. This way, we can ensure that we’re the right place for you. If so, we can start gathering some helpful information - even before your initial consultation.
If you’re attending in person, we’ll email you our address and parking information. If you’re attending via telehealth/virtual care, we’ll provide a secure link and instructions on how to access our platform.
Preparing For Your Consultation
Before your consultation, we’ll send you a confirmation email with all appointment information and a link to our registration forms and pelvic health questionnaire.
If, for any reason, you are unable to complete electronic forms, please let us know. We can mail you a hard copy to complete at home. Alternatively, you can arrive 15-20 minutes early to complete the forms and questionnaire.
NB: Completing the registration form and pelvic health questionnaire before your initial consultation is extremely helpful. As we take a whole-person approach, this information helps us understand your history, current health concerns and what matters to you. (Of course, you can leave anything out that doesn’t apply or makes you feel uncomfortable.)
Your Initial Consultation
TIME REQUIRED: Please allow approximately 50 minutes for your initial consultation.
WHAT’S COVERED: During this consultation, we’ll:
- Hear your story and conduct a clinical assessment
- Set meaningful pelvic health goals
- Connect the dots and help you understand how it all fits together
- Develop a personalised pelvic health plan
- Choose from research-proven treatment options
As you can see, your initial consultation is more than a quick physical examination. We aim to work with you closely to treat your pelvic health condition holistically – so we can get to the root of your problem and allow you to enjoy life to the fullest.
Location & Parking
Clynden Avenue, Malvern East Details
Address: 43 Clynden Avenue, Malvern East (Opposite Darling Train Station)
Parking: Ample free on-street parking is available on Clynden Avenue, Hurstmon Street, Illowa Street and at Darling train station.
Hours: Tuesday 1.30 pm - 5.30 pm
NB: As this is an off-site location, the reception team at Clynden Avenue will meet and greet you but if you’re running late, please call the Camberwell Rooms on 8823 8300. We’ll inform the physiotherapist or reschedule your appointment. If you need to change or cancel your appointment, please contact our rooms in Camberwell.
Cancellations & Non-attendance
If you are unable to keep your appointment, please call 8823 8300 at least 24 hours before the scheduled time. Non-attendance or late cancellation (including rescheduling) of an appointment will incur a fee.
Payments & Rebates
Clynden Avenue Payments
Payment is required on the day of your consultation. We do not have payment facilities on-site at Clynden Avenue. After your consultation, we will email you an invoice, and our receptionists will call you to take payment over the phone.
Telehealth Payments
Payment for telehealth consultations is required on the day. Our staff will call you after your consultation to take payment over the phone. If we’re unable to reach you, we’ll send you an invoice with the details required to pay via bank transfer.
Rebates
Your appointments may be covered under Private Health Insurance if you have physiotherapy ‘Extras’ included in your plan. Rebates differ depending on your fund and level of cover.
Please contact your health fund to get a quote to determine the coverage they will provide. Please ensure you bring a physical or electronic health insurance card with you to your appointment.
Typically, Medicare does not cover physiotherapy. However, eligible patients can get a GP Chronic Condition Management Plan, which allows them to claim a Medicare rebate for up to 5 allied health appointments per year. This plan is not a standard referral and must be arranged by a GP before your first appointment. Please ensure you bring a physical or a copy of your Medicare card with you to your appointment.
NB: We cannot process health insurance or Medicare claims on behalf of patients for telehealth consultations or appointments at Clynden Avenue. Once we have received payment for your consultation, we will issue you a paid invoice to submit to your private health fund or Medicare, and they will pay any applicable rebates to you directly.
Third Party Payments:
WorkCover and TAC
We accept patients who are funded by WorkCover and TAC. However, we cannot bill WorkCover/TAC directly for appointments.
Patients must pay for their appointments in full, then claim their rebate directly from their WorkCover or TAC provider.
NB: WorkCover and TAC do not cover the full cost of appointments, and there will be an out-of-pocket gap.
DVA
DVA patients must bring the following to their Initial Consultation:
- Current doctor’s referral
- DVA card to the first appointment
Patients without the above documentation must pay the full cost of their appointment out of pocket.
NDIS
We accept NDIS patients with funding for pelvic floor physiotherapy included in their plan.
To bill your plan manager directly, we must have the following BEFORE your initial consultation,:
- Confirmation of your NDIS number
- Proof of cover/funding
- Support coordinator’s details
- Plan manager’s details
If we do not have the above documentation before your appointment, you must pay the full cost of your appointment. You can then claim the NDIS rebate directly from your plan manager.
