What To Expect When You Visit Us
Making An Appointment
Our friendly and helpful reception team will help you to make an appointment to see one of our Physiotherapists or answer any questions you may have. They are passionate about the service we provide and their aim is to make you feel comfortable and glad that you called.
Covid-19 Action Plan
We have strict hygiene and safety measures in place to keep you safe. Read our response to Covid-19 here.
Preparing For Your Visit
Before your visit, our Patient Support Services team will either mail or email you some forms to fill in. This will often include an extensive pelvic health questionnaire. We take a whole-person approach to your symptoms, and recognise that many pelvic health conditions have a physical and emotional component to them. Our Physiotherapists need to know as much about your symptoms and history as possible in order to develop a personalised pelvic health program for you. Please complete these forms at home at your leisure, leaving any questions that are not relevant or you don't feel comfortable completing. Please be assured that any information you provide will be kept highly confidential.
Please bring these forms with you to your first appointment, or scan and email them prior (especially if your appointment is telehealth), but don't worry if you forget them. We have copies at the reception desk which you can fill in when you get here, but please arrive about 15 minutes before your appointment in order to give you enough time.
Your First Visit
When you come in for your first appointment, you’ll be greeted by our friendly reception staff who will ensure that all the necessary paperwork is completed and, if necessary, guide you through it. Then your Physiotherapist will personally escort you from the waiting room to their treatment room.
Your Physiotherapy Consultation Will Include:
• Thorough questioning and examination to establish a diagnosis
• Discussion of your goals and what you hope to achieve with physiotherapy
• Detailed education and explanation of your symptoms as well as the underlying cause of your problem
• Discussion of your treatment options
• Development of a personalised pelvic floor health program
Our aim is to work with you to treat your embarrassing symptoms or pain to allow you to enjoy life to the fullest.