COVID-19 Action Plan
Updated 12th January, 2021
Physiotherapy services are now able to operate as normal in metro Melbourne. Patients are allowed to attend for face to face consultation for all conditions, and Telehealth video or phone consultations are still available if desired. We want you to know that you can continue to rely on us. So the next time we have the provledge of welcoming you into our practice, you can rest assured that our commitment to your health and wellbeing remains our highest priority.
Attending For Face To Face Consultations
Please do not attend the clinic if you have ANY cold or flu symptoms, including fever, cough, sore throat, runny / stuffy nose, fatigue, shortness of breath, have been diagnosed with COVID-19, or you are a close contact of someone diagnosed with COVID-19.
Late cancellation fees will be waived if you develop symptoms within the late cancellation period. We put it out there that this is a trust system, and not all cancellations are “cold and flu” related. Please let reception know as soon as possible if you need to cancel your appointment so that we can amend your booking.
Patients are required to wear a face mask when inside the practice, if they are medically able to do so.
Please refer to the Victorian Government Department of Health & Human Services website for the most up to date public information on the coronavirus outbreak in Victoria, or call the COVID hotline on 1800 675 398.
Please don’t hesitate to contact our patient support services team on firstname.lastname@example.org or 8823 8300 with any questions about your upcoming appointment, or the services that we can deliver throughout the COVID-19 pandemic.
Please take care of yourselves and your loved ones throughout this challenging time.
Shan Morrison, Director, and the team at Women’s & Men’s Health Physiotherapy